Shipping Policy

Shipping to United States: 


Standard

3 - 7 business days

Free Shipping over $49

Standard

3 - 7 business days

 $5.9 on Orders under $49

 

Note: Estimated Shipping Timelines and Free Shipping Offers do not apply to: Alaska, Hawaii, U.S. territories

Shipping to other Countries: (Country List in Notes)


Standard

7 - 9 business days

Free Shipping over $49

Standard

7 - 9 business days

 $5.9 on Orders under $49

 

Notes: 

1. We only ship to United States, Germany, Australia, Austria, Belgium, Canada, France, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and United Kingdom

2.Please add your address in English.

3.Military address not available.


Please note that online orders may experience a delay of 3-5 business days on top of the usual shipping time. You can always track your up-to-date shipping info on totwoo's website. 

Thank you for your patience and understanding. We know there are a lot of options out there and we are glad to have you onboard with us.

SHIPPING INFO

Once your order is shipped, you will receive a Shipping Confirmation email, that confirms your items have left our warehouse. The e-mail includes shipment details such as the items shipped and a tracking number. To track your package, simply click onto the link provided. Please note that it may take the shipping company up to 48 hours to update the status of the shipment and your tracking link may not work immediately.  

Important

  • For some regions, additional charges (tax fee or clearance fee) may apply. ATEPA only provides free shipping, additional charges are not included.
  • Shipping to remote locations may take more days than indicated above.
  • Please contact us first if you want your ATEPA delivery at multiple locations or the delivery needs to take place on a specific date. We will do our utmost to match your requirements.

 

Cancellation, return, refund and exchange policy

  • Contact us via email!
  • Provide us your order number (ATPXXXXX)
  • Confirm that your order has not been opened and the shrink-wrap is intact
  • For more information about our policies on cancellation, return, refund and exchange  Click here

CONTACT US

For more information and support, please contact our customer service representative at support@atepaoutdoors.com